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IT Operations Specialist
alpaca · Remote - North America · Posted 3 days ago
Own IT operations end-to-end for a fully remote fintech team, turning recurring issues into automations and hardening a Zero Trust environment.
We are seeking an experienced IT Operations Specialist to help support our team members with IT related tasks and help ensure the Security of our organization.
The IT Team is 100% distributed and remote. This role will be reporting directly to the IT Operations Manager.
Things You Get To Do:
- Own IT support end-to-end—be the reliable go-to for staff, while turning recurring issues into durable fixes and automations
- Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux
- Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle)
- Administer MDM platforms (e.g. Jamf, Intune)—including BYOD—harden posture, and improve enrollment and compliance workflows
- Own patch management: test, validate, and roll out updates safely across the fleet
- Deploy and secure endpoints and SaaS access in a Zero Trust environment—tighten controls without blocking the business
- Build and improve automations (scripting, APIs, tools like n8n) for provisioning, access, inventory, and ops workflows
- Manage device setup, software deployment, hardware shipping/receiving, and the firm’s IT asset inventory
- Support change management and procurement; collaborate on cloud/IaC-related IT changes where needed
- Train staff on IT topics and contribute to continuous improvement of systems, docs, and processes
- Participate in weekend on-call (round-robin) and after-hours response as needed
- Other related duties as required
Who You Are (Must-Haves):
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This posting is sourced from alpaca's own career site — applying takes you there directly.
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There are 74 open roles at alpaca right now. This role centers on Mdm, Patch Management, Macos, and Windows.
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