IT Operations Specialist

Title: IT Operations Specialist Type: Full time, Salaried

**This is an onsite role in Lakeland, Florida. Work schedule: Monday-Friday, 8am-5pm**

Summary

We are seeking a proactive and versatile IT Operations Specialist to join our team in Lakeland, Florida. In this vital onsite role, you will be responsible for supporting and maintaining our IT infrastructure—including laptops, desktops, networking, and peripheral devices.

This position plays a crucial role in ensuring seamless day-to-day operations, with a strong focus on Electronic Data Interchange (EDI) support and general hardware setup. You’ll also contribute to the implementation and maintenance of strategic IT systems, such as Transportation Management Systems (TMS), and support various technological initiatives across the organization.

Essential Duties and Responsibilities

Serve as the first line of onsite IT support by diagnosing and resolving hardware, software, and network issues. Oversee and maintain EDI integrations to ensure accurate and timely data flow- critical to supply chain operations and planning. Perform hands-on installation, configuration, and deployment of desktops, laptops, printers, network hardware, and other peripherals. Coordinate software installations, hardware repairs, and system updates. Support and maintain digital phone systems (e.g., Spectrum, Cisco). Proactively document troubleshooting steps, solutions, and support tickets in an organized and timely manner. Work closely with cross-functional teams to support ongoing IT projects and process improvements.

Skills and Qualifications

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