IT Support Engineer

IT Tier 2 Support Engineer

As an ITSS In-Office Support Engineer on our IT Team, you'll be the hands-on technology partner keeping our London office running smoothly every day. This team is the front line of IT support at Coinbase, owning hardware, software, and collaboration infrastructure across our global offices. You'll troubleshoot issues in real time, manage onboarding and off-boarding workflows, and drive improvements that make every employee's experience faster and more reliable.

• Own day-to-day technical support for the London office, resolving hardware, software, networking, and AV/conference room issues across macOS, iOS, Chrome OS, Windows, and Android platforms
• Drive onboarding and offboarding operations end to end, ensuring every new hire is productive on Day 1 and every departure is handled securely and efficiently
• Maintain and improve IT documentation, including setup guides, troubleshooting runbooks, and knowledge base articles that keep pace with live systems and evolving tooling
• Partner with IT Procurement and local vendors to coordinate hardware logistics, supply chain processes, and office technology refresh cycles
• Lead first-line network and AV troubleshooting, triaging issues to specialized teams with clear diagnostics and context to accelerate resolution
• Execute on IT Operations scrum team projects, contributing to initiatives that scale support capabilities and reduce manual effort across the global service desk

Required Skills and Experience:

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