ITAD Business Analyst

ITAD Business Analyst Description - Job Summary

This role supports IT Asset Disposition (ITAD) operations through data analytics, reporting, process improvement, and ITAD portal support. The ideal candidate combines strong Power BI and data analysis capabilities with the ability to understand operational processes, translate business requirements into reporting solutions, and assist users with the effective use and continuous improvement of the ITAD portal . The role partners with regional and global teams to monitor operational performance, develop and enhance dashboards and KPIs, identify trends and improvement opportunities, and support projects that improve the ITAD user experience and operational effectiveness. Responsibilities

• Develop, maintain, and enhance Power BI dashboards and reports supporting ITAD operations, performance management, and business decision-making.
• Analyze operational data to identify trends, exceptions, root causes, and opportunities for process improvement.
• Define and monitor KPIs and performance metrics , translating data into clear and actionable business insights.
• Support the ITAD portal , assisting users with functional questions, data-related issues, process execution, and issue resolution.
• Partner with business and technical teams to identify opportunities to enhance ITAD portal functionality, usability, data quality, and reporting capabilities.
• Gather and document business requirements and translate them into dashboards, reports, portal enhancements, and process improvements.
• Validate data across systems and reports, investigating inconsistencies and supporting improvements to data quality and reporting accuracy .
• Support testing and validation of ITAD portal changes, enhancements, and new functionality, including user acceptance testing (UAT) .
• Collaborate with regional and global stakeholders to maintain and continuously improve ITAD business processes.
• Support operational reviews by preparing performance reporting and clearly communicating findings, risks, and opportunities.
• Identify opportunities to automate or simplify manual reporting and operational activities.
• Create documentation, process guides, and training materials and provide guidance to ITAD portal users.
• Support priority projects and continuous improvement initiatives across the ITAD organization.

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