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L3 Technical Support Engineer - Enterprise Networking & AV Solution
Netgear · Richmond, VA · Posted 30 days ago
Solve complex enterprise networking and AV-over-IP challenges at scale as the technical escalation point for NETGEAR's enterprise customers and integrators.
L3 TECHNICAL SUPPORT ENGINEER, ENTERPRISE NETWORKING AND AV SOLUTIONS
Location: Remote, Canada (British Columbia preferred) Department: Customer Support and Services (CSS) Reports To: Manager, L3 Technical Support
NETGEAR is looking for a highly skilled, customer-focused L3 Technical Support Engineer to join our growing Enterprise Networking and AV technical support team. This is a remote position based in Canada, with a preference for candidates in British Columbia. You'll work hours that line up with Pacific Time to support our North America customers.
You'll be the escalation point for L1 and L2 support. Working with our engineering teams, you'll resolve complex networking and AV-over-IP issues for enterprise customers, MSPs, and integrators. You'll support NETGEAR's switches, WiFi access points, security gateways, and network management solutions, both cloud and on-premises. In this post-sales role, you'll represent NETGEAR to our customers, bringing strong technical skills and excellent customer management to a fast-paced, high-growth environment.
Key Responsibilities
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