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L3 Technical Support Engineer - Enterprise Networking & AV Solutions
Netgear · San Jose, CA · Posted 30 days ago
Be the technical escalation point solving complex enterprise networking and AV-over-IP issues for North America customers, collaborating directly with engineering teams.
L3 TECHNICAL SUPPORT ENGINEER, ENTERPRISE NETWORKING AND AV SOLUTIONS
Location: Hybrid, San Jose, CA Department: Customer Support and Services (CSS) Reports To: Manager, L3 Technical Support
NETGEAR is looking for a highly skilled, customer-focused L3 Technical Support Engineer to join our growing Enterprise Networking and AV technical support team. This is a hybrid position based in our San Jose, CA office. You'll work in person with your team and support our North America customers.
You'll be the escalation point for L1 and L2 support. Working with our engineering teams, you'll resolve complex networking and AV-over-IP issues for enterprise customers, MSPs, and integrators. You'll support NETGEAR's switches, WiFi access points, security gateways, and network management solutions, both cloud and on-premises. In this post-sales role, you'll represent NETGEAR to our customers, bringing strong technical skills and excellent customer management to a fast-paced, high-growth environment.
Key Responsibilities
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There are 54 open roles at Netgear right now. This role is one of a handful of open Support Engineer roles in San Jose, CA and centers on Vlans, Qos, Stp/rstp, and Ethernet Switching.
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