Lead Product Data Scientist, Agents

Lead Product Data Scientist, Agents

Klaviyo's Product Data Science team plays a critical role in shaping how we understand, measure, and improve product and business performance. We partner closely with Product, Engineering, Finance, and Go-to-Market teams to turn complex data into actionable insights that inform product strategy, customer experience, and long-term growth.

As Klaviyo continues to expand its AI-powered capabilities, intelligent agents are becoming central to how businesses engage with their customers. Composer, Klaviyo's AI marketing agent, helps marketers analyze, build, and execute their marketing strategies, while Customer Agent enables brands to engage shoppers and answer questions across channels including chat, email, SMS, and WhatsApp.

These products are evolving rapidly, creating new opportunities and challenges in understanding agent performance, measuring customer value, and connecting AI-driven experiences to meaningful business outcomes.

Our team takes an AI-first approach to data science, leveraging emerging technologies and agentic tools to accelerate analytical workflows, improve decision-making, and focus our efforts on the complex questions that matter most to customers and the business.

We're looking for a Lead Product Data Scientist, Agents to own and advance Klaviyo's measurement and data science strategy across Composer and Customer Agent, combining deep technical expertise with strong product and business judgment to influence some of our most important AI investments.

This is a highly visible, hands-on technical leadership role at the intersection of data science, AI product development, and business strategy. You'll define how we measure the adoption, engagement, quality, cost, and business impact of our AI agents, establishing the analytical foundations that help teams understand what creates meaningful customer value.

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