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Lead Service Designer
Faculty · London, England · Posted 11 days ago
Shape service design strategy across the business and lead public sector transformation using AI and design with cross-functional teams.
As a Lead Service Designer at Faculty, you will shape the strategic direction of service design across our business, aligning cross-functional teams to deliver innovative, scalable, and impactful solutions. Acting as a visionary leader, you will pioneer unified service ecosystems, embed systems thinking, and drive ambitious transformation initiatives. By guiding large-scale user research and crafting long-term strategies, you will empower our clients to conquer complex organisational challenges and build lasting, impactful capabilities.
What you'll be doing:
- Directing large-scale research efforts to uncover strategic insights, while mentoring teams to embed best practices into their dynamic project workflows.
- Developing comprehensive, service-wide journey maps and evolving personas to address diverse user scenarios and align multiple teams to a unified vision.
- Driving the creation of high-level service blueprints that shape enterprise transformation initiatives and untangle cross-functional dependencies.
- Facilitating impactful workshops with senior stakeholders to align on strategic direction, solve complex systemic challenges, and resolve conflicts collaboratively.
- Overseeing the prototyping of service components, coordinating cross-disciplinary teams to test and validate concepts iteratively against strategic objectives and user feedback.
- Collaborating proactively with government and public sector clients to transform public service delivery through the power of AI and design.
Who we're looking for:
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This posting is sourced from Faculty's own career site — applying takes you there directly.
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There are 88 open roles at Faculty right now. This role centers on User Research, Journey Mapping, Service Blueprinting, and Workshop Facilitation.
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