Leader, Account Management

Benchling is seeking an Account Management Leader with a background in Life Sciences and enterprise SaaS. This role is an exciting blend of team management and strategic leadership.

• You're a hands-on leader who enjoys working closely with your team and with customers to drive world-class renewal rates and expansion outcomes. You must be able to think and act strategically as well as get into the details with our seasoned Account Managers with experience in Life Sciences, who can help grow the organization, develop our processes, and drive execution.
• You will develop a deep understanding of Benchling's solutions and demonstrate your experience to guide our teams in building strategic renewal plans, proactively identifying and mitigating risk, and uncovering upsell and expansion opportunities across the portfolio.
• To be successful in this role, you are comfortable with R&D processes and scientific concepts, and able to speak confidently and build relationships with Scientific, IT, and procurement leaders at leading Pharma and Biotech organizations. You have experience leading customer-facing, commercially-oriented teams in a high growth enterprise SaaS environment. And you are a proven leader who can drive a renewals business from hiring and staffing, to managing and mentoring your team, to leading through change.

Lead and Develop the AM Team

• Manage, mentor, and grow a team of AMs, including hiring as needed.
• Foster a collaborative, commercially-minded culture that drives measurable renewal and retention outcomes for the business.
• Ensure the team is highly enabled on Benchling's renewal playbook and can execute consistently across the portfolio.
• Coach AMs on building strategic renewal plans and delivering renewal-focused business reviews that reinforce value, address risk, and secure executive buy-in ahead of contract end dates.

Drive Key Metrics and Program Success

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