Learning Operations Specialist

The Learning Operations Specialist is responsible for optimizing the organization’s learning ecosystem and supporting enterprise learning initiatives through effective system administration, data analysis, content management, and process improvement. This role serves as a partner to HR and business stakeholders throughout the organization by ensuring seamless learner experience, leveraging learning data to drive informed decisions, and identifying opportunities to enhance operational efficiency.

Essential Duties and Responsibilities

• Serve as the system owner for the Dayforce LMS, driving platform optimization, governance, user experience enhancements, system support and adoption strategies
• Import, organize, and maintain learning content and catalogs; map content to competency frameworks and learning paths; including the creation of learning libraries for specific areas (i.e. Engineering Learning Library)
• Identify opportunities to streamline learning operations through automation, standardization, and process improvement initiatives.
• Partner with learning vendors and internal stakeholders to evaluate, implement, and optimize system enhancements, integrations, and new learning solutions
• Maintain accurate learner records, certifications, and training completions; ensure regulatory and compliance standards are met.
• Collaborate with subject matter experts, business stakeholders, and HR partners on learning content curation, deployment, and reporting needs.
• Analyze learning data and develop actionable insights and reporting that support workforce development, compliance, and business objectives
• Manage the centralized learning mailbox, ensuring timely and professional responses to inquiries, support requests and learning-related communication
• Monitor emerging learning trends and recommend innovations that improve learner engagement and operational effectiveness.
• Performs other duties as assigned

Required Qualifications

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