Learning Operations Specialist

The Learning Operations Specialist is responsible for the day-to-day administration, configuration, and optimization of the company’s Learning Management System (LMS) and its integrated third-party content libraries. This individual plays a pivotal role in enhancing the digital learning experience across the organization by managing content, system functionality, data accuracy, and user engagement. The role involves close collaboration with organizational learning partners, HR, and other business stakeholders to support key initiatives such as onboarding, professional development, and compliance. Dallas, Nashville and Charlotte

Essential Duties and Responsibilities

• Administer and manage the Dayforce LMS, ensuring system integrity, performance, and user support.
• Import, organize, and maintain learning content and catalogs; map content to competency frameworks and learning paths; including the creation of learning libraries for specific areas (i.e. Engineering Learning Library)
• Create and assign learning curricula based on role, location, and business needs; automate assignments where appropriate.
• Curate, publish, and maintain engaging learning content, using a variety of learning technologies and tools.
• Serve as the primary contact for LMS issues, troubleshooting, and technical support for learners.
• Liaison with learning vendors to support system upgrades, implementation of new features and functionalities, and issue resolutions
• Maintain accurate learner records, certifications, and training completions; ensure regulatory and compliance standards are met.
• Collaborate with subject matter experts (SMEs) and business stakeholders to manage learning content lifecycle, retiring outdated content and replacing content as necessary
• Generate and distribute learning reports and analytics as requested by stakeholders
• Manage the centralized learning mailbox, ensuring timely and professional responses to inquiries, support requests and learning-related communication
• Performs other duties as assigned

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