Logistics Coordinator

The Logistics Coordinator is responsible for supporting daily transportation and distribution operations to ensure timely, cost-effective, and compliant product movement. This role manages shipment execution, carrier coordination, and issue resolution while also assisting with retail chargebacks and freight claims. The position requires strong operational follow-through, attention to detail, and the ability to work cross-functionally with internal teams, carriers, and warehouses.

Essential Duties & Responsibilities:

Transportation & Daily Operations

Coordinate daily outbound and inbound shipments across FTL, LTL, and parcel carriers Communicate with carriers, warehouses, and internal teams to ensure on-time pickups and deliveries Track shipments, proactively identify delays or issues, and take corrective action Prepare and review shipping documents including BOLs, PODs, and invoices Maintain accurate shipment data in systems, ERP, and retailer portals 2. Retail Chargeback Support

Monitor, analyze, and research retailer chargebacks related to routing compliance, late delivery, shortages, or documentation errors Dispute invalid chargebacks by gathering supporting documentation (PODs, BOLs, carrier confirmations, retailer guidelines) Work cross-functionally with warehouse, customer service, and transportation teams to prevent recurring chargebacks Track chargeback trends and assist with root-cause analysis and process improvements 3. Freight Claims Support

File, track, and resolve freight claims related to loss, damage, or shortage Coordinate with carriers, warehouses, and customers to collect claim documentation Ensure claims are submitted within carrier and regulatory timelines Manage claim status through resolution and recovery Maintain organized records for audits and reporting4. Carrier & Vendor Coordination

…