Logistics Quality Improvement Post

We believe great ideas can come from anywhere, and often, they come from you. As an intern or graduate at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.

You’ll be joining the JD Vanguard (JDV) Graduate Program, our frontline leadership pathway for the next generation of supply chain talent. Over the course of a year, you’ll take on real projects, build technical and people-leadership skills, and learn how JD Logistics operates at a global level, with the opportunity to extend and continue your journey.

Job Responsibilities 1. Systematically sort out and build up the quality standard system, and independently take charge of the full-cycle quality management of one business line, covering quality planning, control and continuous improvement, to ensure that the final delivery quality meets or exceeds expected targets. 2. Collect, organize and analyze operational data, identify quality issues and potential risks, and produce analytical reports. 3. Conduct root cause analysis for common operational exceptions (e.g., shipment detention, loss and damage), put forward on-site improvement suggestions, drive responsible parties to implement rectification, and track the effectiveness. 4. Ensure all business activities in the assigned area comply with the company’s quality standards and participate in operational self-inspections. Establish a regular quality monitoring mechanism, carry out root cause analysis for quality incidents and customer complaints, and promote effective corrective and preventive actions. 5. Make proactive overall arrangements for planned operational fluctuations (such as holidays, promotion campaigns, government events, extreme weather, etc.), including but not limited to resource coordination, strategy formulation, in-process intervention, result review and experience accumulation. 6. Respond immediately to unplanned operational fluctuations (such as sudden disasters, public opinion incidents, epidemics, etc.), quickly adjust operational strategies, assess the scope of risk impact, and mobilize operational resources for remediation. Coordinate recovery from operational anomalies (delivery delays, damaged or soiled parcels, lost shipments and replacements, etc.), handle urgent customer needs escalated by customer service, and mobilize resources to close exception cases.

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