Manager, AG Strategy & Operations

About the role & team You will be part of the central BU Authenticity Guarantee (AG) Centre of Excellence within eBay’s GFC organisation, helping strengthen the AG proposition and scale shared capabilities.

As Manager, AG Strategy & Operations , you will report to the Director, AG Strategy & Operations . You will help examine and refine the cross-category strategy, develop cases, and own initiatives from analysis through implementation. This is a hands-on role requiring structured thinking, operational understanding, and accountability for delivery—not just recommendations.

You will work closely alongside category divisions, which own category initiatives and commercial outcomes, and AuthOps, which manages authentication operations.

What you will accomplish

• AG Strategy & Proposition: Lead analyses to inform the cross-category AG strategy, customer promise, and shared roadmap. Develop recommendations for common experience standards and commercial guardrails, balancing consistency with category-specific needs.
• Develop arguments with category, finance, product, and AuthOps partners to assess customer value, economics, operational feasibility, and encouraged returns. Help build consistent processes for evaluating and prioritising opportunities.
• Hands-On Execution: Own assigned cross-category initiatives from planning through delivery, with clear achievements and accountability. Spend time in AG centres to understand workflows, customer problems, and operational constraints, translating insights into practical improvements with category teams and AuthOps.
• Performance & Scalable Processes: Build and maintain critical metrics, performance reporting, and reusable launch and expansion playbooks. Track results against cases and agreed targets, identify gaps, and help scale successful approaches across categories and markets.
• Cross-Functional Collaboration & Communication: Work across category teams, product, engineering, marketing, AuthOps, and other functions to align priorities and drive delivery. Resolve dependencies, surface decisions requiring leadership input, and communicate clear recommendations and progress.

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