Manager, Client Strategy & Operations

Leap is expanding rapidly and is hiring a Manager, Client Strategy & Operations to build out the post-sale processes that ensure exceptional client delivery, strong ROI, and account expansion. This is an analytical, hands-on, deeply cross-functional role responsible for architecting the next iteration of Leap's client delivery engine.

You'll own and execute against key strategic pillars (see below) that will directly enable Leap's next phase of growth. You'll do this in close partnership with Sales, Operations, and our Analytics functions.

This position reports to the Director of Client Success https://www.linkedin.com/in/waandrew/.

WHAT YOU'LL ACCOMPLISH

STAND UP THE CLIENT DELIVERY ENGINE

• Define the architecture needed to support a growing client base and ensure consistent delivery
• Build the models the company uses to forecast member activation rates, cost savings, and top-line revenue
• Leverage AI to automate reporting and materials for recurring client meetings (e.g., Quarterly Business Reviews)

SET CROSS-FUNCTIONAL PRIORITIES

• Work with the data and analytics team to define the tables and business logic needed to support client reporting
• Align with then member activation and marketing teams to measure the impact of lifecycle campaigns and program design variables
• Partner with the pharmacy team on drug sourcing strategy
• Collaborate with the growth strategy team to bring client insights into pre-sale collateral

SHAPE THE POST-SALE CLIENT LIFECYCLE

• Find pathways to expand client relationships, including deeper collaboration (e.g., through care navigation partners) to increase member engagement, as well as commercial opportunities to grow account revenue
• Define the cadence for post-sale communications and the optimal operational model for each client type

WHAT WE'RE LOOKING FOR

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