Manager, Customer Success - Pub Sec

UiPath is seeking an exceptional Sr. Manager of Customer Success to lead and scale our Customer Success Managers and Technical Account Managers operations across the Federal Civilian accounts. This is a high-impact leadership role for someone who thrives on building teams, driving portfolio performance, and serving as a strategic partner across Sales, Product, and Go-To-Market organizations.

As a Sr. Manager of Customer Success, you will own portfolio performance, proactively reduce systematic risk end-to-end, and build high-performing teams that deliver measurable outcomes for our most strategic government customers. You'll drive operational rigor and discipline across delivery while modeling leadership presence and culture that demonstrates extreme ownership and execution.

What you'll do at UiPath

Portfolio & Performance Leadership

· Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health

· Proactively identify and reduce systematic risk across the customer lifecycle

· Operate with data-driven rigor using forecasting, probabilities, and path-to-plan analysis

· Tie customer adoption directly to measurable revenue impact and business outcomes

· Player-Coach: will be responsible for owning success for marquee accounts

Strategic Partnership

· Serve as a strategic partner across Sales, Product, and Go-To-Market teams

· Build and maintain established cross-functional influence across the organization

· Collaborate on deal construction and commercial activity

· Drive alignment between customer success strategies and broader GTM initiatives

Team Leadership & Development

· Build and scale high-performing Customer Success and Technical Account Managers

· Provide strong interpersonal coaching and mentorship to team members

· Model unwavering accountability and ownership culture

· Establish and communicate "what good looks like" across the organization

· Champion customer- and team-oriented culture

Operational Excellence

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