Manager, DC Ops

The Manager, DC Ops, manages the data center operations team and leads them to new levels of performance for our customers. Advises data center operations employees concerning administrative procedures, technical problems, personal development, DC processes, and key priorities.

Work Location: Onsite at our Ashburn, VA Data Center

Shift : Second and Third Shift

Key Responsibilities

• Supervises day-to-day activities of Data Center Operations Technicians across all shifts in a 24x7 environment.
• Ensures that production schedules and commitments are met and the Data Center maintains 100% uptime through impeccable housekeeping and robust operational discipline.
• Ensures adherence to global processes and quality control standards for all work performed by the team.
• Coordinates with vendors and contractors to ensure Data Center needs are met in a timely and cost-effective manner.
• Monitors and reports on operational performance to the DC General Manager and leadership team.
• Recommends changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers.
• Coordinates activities and improvements with peers at other Rackspace Data Centers.
• Trains employees on policies and procedures and engages them in change.
• Recommends employees for hiring, firing, promotions, and demotions. Provides input on pay reviews.
• Prepares and performs performance appraisals.
• Basic knowledge of engineering, design, configuration, installation, maintenance, and upgrade of the local area network (LAN) and/or wide area network (WAN)
• Basic knowledge of servers and various software applications
• Hands-on experience with ServiceNow is preferred

Analytical Skills

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