Manager Solutions Engineering (Post Sales)

Why This Role Exists

The Manager of Customer Engineering leads the CE organization in their region and ensures customers experience a smooth, consistent and value-focused journey from onboarding to renewal. They manage a team of Customer Engineers and Scaled Customer Engineers responsible for activation, technical configuration, workflow guidance, adoption coaching, and proactive portfolio health management.

This leader brings strong implementation and project management expertise into the post-sales organization. They ensure onboarding and adoption motions follow structured frameworks, meet the regional quality bar, and align with global playbooks. They work closely with Enablement to apply these playbooks with discipline, and with the leader of CE and SE to refine them to match real customer needs.

Partners play a critical role in scaling onboarding capacity. Partnerships and Partner Enablement provide trained and vetted partners, and the CE Manager decides when and how to leverage them. They supervise partner execution, ensure alignment to CE standards and help the CE team treat partners as an extension of their capacity so internal CEs can focus on the most impactful work.

This is a hands-on leadership role. The Manager joins customer calls when needed, supports escalations, ensures AI activation across their portfolio and leads the CE team with technical confidence, operational discipline and customer empathy.

Key Responsibilities

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