Manager, Technical Account Management

We’re looking for an experienced Manager to lead and develop our team of Technical Account Managers (TAMs).

You’ll combine people leadership, technical judgment, and commercial accountability to improve adoption, retention, and growth across your team’s portfolio. You’ll coach TAMs on customer strategy and solution delivery, step into complex customer situations, and build the operating practices that help the team scale.

In addition, you'll work closely with our Partner Ecosystem to extend delivery capacity and customer impact. You’ll establish clear ownership across ClickUp, partners, and customers, enabling effective handoffs and consistent delivery quality.

You’ll own your team’s performance while improving how the broader TAM organization works through reusable playbooks and strong partnerships with Sales, Product, Support, CX Operations, and the Partner Ecosystem.

This is a hands-on leadership role built for those with a player/coach mindset.

LEAD AND DEVELOP A HIGH-PERFORMING TEAM

• Hire, coach, and develop TAMs, setting clear expectations for customer outcomes, technical delivery, and professional growth.
• Run effective coaching, performance, and career-development conversations, building accountability and a strong pipeline of future leaders.
• Coach TAMs on consultative discovery, solution design, executive engagement, and connecting platform adoption to business value.
• Plan team capacity and account coverage, using the Partner Ecosystem to extend capability and capacity while balancing customer needs, delivery commitments, and sustainable workloads.

OWN PORTFOLIO PERFORMANCE

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