Manager, Threat Operations

Sophos is seeking an experienced and motivated MDR Operations Manager is will be responsible for leading high-performing MDR teams and delivering consistent, high-quality security operations as part of our global 24x7 service. Based in Australia, this role will lead operational delivery during APJ hours, with a strong focus on people development, operational health, investigation quality, customer outcomes, and effective cross-region collaboration.

The role will use operational data, technology, automation, and continuous improvement to identify and remove friction, improve how our teams work, and help MDR operate more effectively at scale. Working closely with MDR leadership and partner teams, the MDR Operations Manager will ensure the operation is prepared for today’s demands while continuously improving how we respond to an evolving threat landscape.

Lead and develop MDR Team Leads and analysts, setting clear expectations, providing regular coaching and feedback, supporting career development, and building an inclusive, accountable, high-performing team culture.

· Build leadership capability and succession within the operation by identifying, mentoring, and developing future technical and people leaders.

· Lead MDR operational delivery during APJ hours, ensuring appropriate staffing and coverage, effective workload balancing, queue health, prioritization, and achievement of service-level and customer commitments.

· Maintain a clear view of operational health, including demand, capacity, backlog, response times, investigation effort, quality, escalations, and emerging operational risks, taking action before issues materially impact customers or teams.

· Operate as part of a global 24x7 MDR service, working closely with leaders and teams across regions to maintain consistent operational standards and continuity of service.

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