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Media Escalations Engineer
Cisco · Stockholm, Stockholm · Posted 4 days ago
Own real-time media escalations and build agentic AI tooling that auto-remediates global services handling billions of audio and video minutes.
Meet the Team The Collaboration Technology Group is redefining the future of teamwork, building services that connect people effortlessly across devices, locations and time zones. Our team in Stockholm builds, runs, and continuously improves the core media platform services behind Cisco’s collaboration products, operating at global scale across numerous datacentres. We’re a passionate, collaborative team focused on real-time media reliability, innovation, and engineering excellence. Your Impact
As a Software Engineer in our Stockholm Webex Media (WxMedia) & SRE organization, you will bring new real-time media features to life and drive resolution for high-impact media platform escalations. You will combine Site Reliability Engineering practices with real-time media streaming architectures and modern agentic AI (reusable Skills, Model Context Protocol (MCP), and LLM tooling) to transform how we monitor, diagnose, and auto-remediate global media services handling billions of audio and video minutes.
Your Impact
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