Member Intake Coordinator

This is a role for someone who thrives in motion. The Member Intake Coordinator is a high-volume, outbound-first position where you’ll be making 80–100+ member touchpoints daily across phone, SMS, and email, working to connect with members, build trust quickly, and guide them through the intake process with efficiency and warmth.

You won’t be reading from a script. You’ll be thinking strategically about how to reach people who haven’t responded, adapting your approach across channels and timing, and helping members understand why transitioning their infusion care to Leap is genuinely in their best interest. Some members will be undecided, your job is to persuade them, patiently and honestly, with a clear articulation of Leap’s value.

You’ll own the member relationship from first outreach through a successful handoff to the Care team, serving as their primary point of contact throughout intake. And as Leap continues to grow, you’ll have a real voice in how this function evolves: we want people who notice what’s not working and speak up about it.

This role is not for someone who prefers a steady, predictable pace. It’s for someone who gets energy from a full queue, loves closing cases, and finds genuine satisfaction in helping a patient take their next step toward care.

You’ll partner closely with Care Guides, Member Growth, and Care Operations. This position reports to the Head of Member Operations and Strategy and operates 10am–6pm PT.

KEY RESPONSIBILITIES

High-Volume Outbound Member Engagement

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