Microsoft 365 Enterprise Administrator

Key Responsibilities:

The Microsoft 365 Enterprise Administrator will be expected to handle complex technical troubleshooting, support enterprise operations, and contribute directly to upcoming migration programs in a fast-paced environment.

Responsibilities include the following, in collaboration with the broader Mobility Global IT team:

• Administering and supporting the Mobility Global Microsoft 365 environment, including Exchange Online, Microsoft Teams, SharePoint, OneDrive, Intune, Entra ID, and Microsoft Purview
• Serving as a subject matter expert for major M365 migration and consolidation projects, including tenant readiness, coexistence planning, mailbox migration, collaboration platform migration, identity dependencies, permissions, and cutover support
• Partnering with endpoint management and security teams on Conditional Access, device compliance, app protection, Autopilot, mobile access, and Intune policy alignment
• Supporting Exchange Online administration, including mail flow, shared and resource mailboxes, distribution groups, transport rules, retention, spam protection, and migration troubleshooting
• Administering Microsoft Teams and Teams Phone services, including governance, external and guest access, calling policies, voice routing, Direct Routing or Operator Connect dependencies, emergency calling, and number management
• Supporting SharePoint and OneDrive administration, including site governance, permissions, external sharing, storage, migration planning, and post-migration validation
• Developing and maintaining PowerShell scripts and automation to improve administration, reporting, migration readiness, auditing, and repeatable operational tasks
• Responding to alerts, trouble tickets, service requests, escalations, and outages promptly and effectively
• Maintaining clear documentation, runbooks, project notes, migration procedures, operational standards, and knowledge transfer materials
• Participating in cross-training with fellow team members and helping raise the team’s overall Microsoft 365 capability

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