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Mid-Market Implementation Specialist - EMEA

ashby · Remote - European Union · Posted 15 days ago

remoteic
SaaS implementationProject managementCustomer successChange managementAnalyticsConditional logicRelational dataData modeling

Own 15-20 concurrent mid-market implementations of 8-10 weeks each, shaping a new implementation offering and driving time-to-value for customers.

HIGH TOUCH IMPLEMENTATION SPECIALIST

Hi, I’m Daryl and I’m the Manager of Mid-Market Implementations at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement https://www.ashbyhq.com/blog/culture/ashbys-operating-principles#8---implement-continuous-improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “What is a better way to accomplish this?”. That’s why I am thrilled to be hiring a Mid-Market Implementation Specialist!

As a member of the Mid-Market Implementation team and part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll have a unique opportunity to help shape this new implementation offering and uplevel the overall customer experience.

As an Implementation Specialist aligned to our High Touch segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers. Your book of business will include 15-20 active implementations at a time, each lasting 8-10 weeks. You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.

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There are 77 open roles at ashby right now. This role centers on SaaS Implementation, Project Management, Customer Success, and Stakeholder Management.

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Mid-Market Implementation Specialist - EMEA at ashby — Remote - European Union — Career Engine