Mission Engineer II - Grand Rapids

Join Axon and be a Force for Good.

This isn't a relationship management role. It's an ownership role. Sharp. Adaptable. Unstoppable. As a Mission Engineer II, you'll work directly alongside public safety agencies to turn real operational challenges into working technical solutions.

You'll spend time with the people doing the work, understand how the agency operates, identify problems worth solving, and use Axon tools, AI, automation, data, and the broader Axon ecosystem to build against them.

Building is the core of the role, but customer needs come first. Because you're embedded with the agency, you'll also become a go-to technical resource who understands their Axon environment and helps them navigate critical needs when they arise. You may help quarterback an upcoming deployment, coordinate a complex technical issue, or connect the right Axon teams around an agency priority.

You won't replace Support, Deployment, Product, or other teams. You'll bring technical continuity, help connect the dots, and use what you learn to identify the next opportunity to build something better. Mission Engineers don't measure success by activity. They measure it by what gets built, what gets used, and what changes because of it.

Location: On Site with travel Reports To: Manager or Senior Manager of Mission Engineering

Discover the Mission

• Embed with assigned agencies to understand their mission, people, workflows, systems, and priorities.
• Develop broad knowledge of the Axon ecosystem and deeper expertise in the products deployed at your agency.
• Work with frontline users, technical teams, and agency leadership to uncover operational friction.
• Translate customer problems into clear technical requirements and measurable success criteria.
• Identify opportunities for AI, automation, data, and Axon capabilities to improve how the agency operates.
• Understand what the customer needs—not simply what they initially ask for.

Build With the Platform

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