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Network Onboarding Specialist
Talkspace · New York, NY · Posted 69 days ago
We are looking for an experienced Network Onboarding Specialist to join our Network & Clinical Quality team. This role would be responsible for overseeing day-to-day 1099 and W2 onboarding workflows, partnering with the Network Onboarding Manager to streamline processes, support provider onboarding and maintenance, and assist the clinical team with W2 initiatives and enrollment reporting. We are looking for someone who is highly organized, collaborative, and solutions-oriented, with a passion for identifying improvements, troubleshooting operational challenges, and bringing their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.
- Onboarding Support
- Oversee and support the day-to-day operations for both 1099 and W2 workflows.
- Collaborate with Network Onboarding Manager to develop and implement streamlined workflows in the onboarding platforms (Fountain, Talkspace Admin/product, etc.).
- Ensure efficient onboarding processes (smooth phase changes, contracting, etc.), guaranteeing smooth provider maintenance processes (providers' account changes, etc.).
- Learn, document, and execute all requirements related to onboarding.
- Support clinical team in W2 initiative to ensure smooth onboarding of new network clinicians through the flow.
- Onboarding Improvement
- Report on enrollment trends within the funnel.
- Identify areas of improvement, bugs and product gaps, and operational bottlenecks.
- Troubleshoot any bottlenecks and blockages in the flow/ reach out to stakeholders who can assist.
- Team Collaboration
- Be an active participant and problem solver in recurrent meetings.
- Performs other related duties as assigned.
- BA/BS degree preferred.
- 1 - 2 years of customer-facing experience required.
- Experience (or strong interest) in working in a fast-paced environment.
- Attention to detail.
- Comprehensive Medical, Dental and Vision plans
- Pre-tax benefits: HSA/ FSA
- Flexible PTO and Remote First Environment
…
This posting is sourced from Talkspace's own career site — applying takes you there directly.
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This role centers on Onboarding, Customer-facing Communication, 1-2 Years Of Experience In Customer-facing Roles, and Ba/bs Degree. There are 27 open roles at Talkspace right now.
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