Network Operational Resident Engineer

Network Operational Resident Engineer

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

As a Network Operational Resident Engineer, you will deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on-site technical support for reactive and proactive customers. This role will maintain a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. This role is responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

This position will require you to be on site at the client site in Columbus, OH 5 days a week.

Role Responsibilities

• Conduct network information-gathering workshops to understand the customer’s existing environment, architecture, and requirements for new designs.
• Analyze the customer’s organizational structure, implementation processes, and operational procedures to ensure sustainable and highly available network solutions.
• Design, test, and validate new features, functionality, and network architectures in a lab environment prior to production deployment.
• Develop and execute implementation and validation plans to ensure successful deployment in the production network.
• Test and validate software patches and fixes in pre-production environments prior to live deployment.
• Troubleshoot network and hardware issues across pre- and post-production environments; open and manage JTAC cases through resolution.
• Manage hardware lifecycle activities, including RMA requests and tracking through resolution.
• Provide regular status reports covering network health, project progress, and active issues.
• Lead customer workshops to review technical issues, provide case updates, and present solutions and workarounds.
• Deliver knowledge transfer and training to customer teams on configuration, operation, and best practices.
• Develop and maintain network and equipment operational procedures.
• Support the production environment for Juniper networking solutions within the customer infrastructure.
• Define and promote best practices for Juniper product deployment and operations.
• Collaborate with peer Resident Engineers to share lessons learned and reduce risk during major network changes.
• Expand technical expertise across the Juniper product portfolio.

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