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Offboard Operations Expert
oyster · Brazil · Posted 69 days ago
Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire this role requires you to be based within UTC -4 / -7 as you will be supporting the Americas region.
This is a fixed-term contract that we anticipate ending in July 2027.
Oyster is looking for an Offboard Operations Expert to join our Lifecycle Operations Department to help us deliver a fantastic support experience to our growing number of customers and team members.
Your role is dedicated to serving as a trusted primary point of contact during sensitive employment and offboarding situations. You will independently guide customers through complex individual cases and bulk offboardings ensuring they feel thoroughly supported, clear on local employment requirements, and confident in our service every step of the way.
Key Responsibilities
You are a key voice of Oyster to our customers and team members during sensitive HR and offboarding phases. You balance case management with proactive problem-solving to make complex processes seamless.
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This posting is sourced from oyster's own career site — applying takes you there directly.
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This role centers on Customer Service, Case Management, HR Operations, and Sla Management. There are 25 open roles at oyster right now.
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