Operations & Regulatory Support Executive

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. Join our Wholesale and Customer Service team in supporting seamless order fulfilment and regulatory compliance across Southeast Asia. This role offers the opportunity to work across customer service, operations and regulatory activities while contributing to business growth and service excellence. What you will do

• Process custom orders and repair requests accurately and in a timely manner
• Scan and submit customer ear impressions to production for manufacturing activities
• Coordinate with Production, Audiologists and Customer Service teams to clarify and expedite orders and repairs
• Verify repair orders and ensure smooth progression through operational workflows
• Maintain ERP master data including export labels, sales add-ons and repair replacement information
• Prepare, maintain and archive product registration documentation to support regulatory submissions.

What you bring Experience

• 1-3 years of experience in administrative support, order processing or related operations functions
• Diploma or equivalent qualification in Business, Logistics, Science or a related field
• Experience using Microsoft Office applications, particularly Microsoft Excel
• Strong attention to detail with good organisational and time management skills
• Ability to work independently and collaborate effectively with cross-functional stakeholders.

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