Operations Lead, Command Center

As an Operations Lead, Command Center , you’ll serve as the on-shift leader responsible for the coordination of live autonomous and human-assisted trucking operations. You’ll ensure uninterrupted service delivery, proactive customer communication You’ll work closely with Operations Specialists, remote operators, and On-Site Support teams to ensure operations run safely, efficiently, and with minimal downtime.

If you’re detail-oriented, thrive in high-tempo operational environments, and take pride in helping teams perform at their best, this role is for you.

• Recognized subject matter expert across Command Center workflows.
• Deep command of monitoring tools, triage logic, playback analysis, and mission dynamics.
• Identifies process gaps and drives workflow improvements.
• Provides high-quality operational insights to Engineering and Operations leadership.
• Serves as the primary escalation point during shifts.
• Guides prioritization, distributes workload, and ensures shift readiness.
• Coordinates responses during high-severity issues.
• Owns recurring workflows (handover quality, CFH quality reviews, SOP consistency).
• Leads initiatives that improve Command Center efficiency, reliability, or accuracy.
• Mentors Ops Specialists and Fleet Specialists.
• Communicates effectively with Engineering, Field Techs, Drivers, and leadership.
• Drives timely updates during incidents.
• Provides input on scheduling, staffing, and training needs.
• Helps build strong team culture and operational discipline.

What We’re Looking For

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