Operations Specialist

Pio, a business unit of AutoStore, is making warehouse automation accessible to a much broader market through a simplified and more affordable automation solution powered by AutoStore technology. As we continue to grow across North America, we are looking for a motivated and hands-on Support & Service Associate to help ensure our customers receive exceptional support and service throughout the lifecycle of their Pio system. This is an ideal opportunity for someone early in their career who enjoys solving technical problems, working directly with customers, a mix of desk work and field work and is motivated by working with cutting-edge warehouse automation technology. The Role As Operations Specialist, you will be responsible for supporting Pio customers across the United States and Canada through a combination of remote technical support and on-site service activities. You will help customers troubleshoot software and hardware issues, perform preventative maintenance and repairs, support system commissioning and upgrades, and work closely with the broader Pio Deployment & Operations team to deliver an outstanding customer experience. This role combines remote technical support with hands-on service activities at customer sites and service hubs across North America. Travel requirements are largely driven by customer needs and service demand, resulting in a mix of planned and short-notice field assignments. You Will Develop Expertise In Pio Software including software features and workflows, system configuration, diagnostics, software troubleshooting and API / integrations with third-party software. AutoStore Software including Console, CubeAnalytics and other tools used to monitor, diagnose, and support AutoStore systems. AutoStore Hardware including robots, ports, controllers, grids, and other AutoStore modules. …

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