Partner Onboarding Project Manager

We are looking for an experienced and driven Partner Onboarding Project Manager to lead the onboarding and launch of RingCentral's strategic partners and service providers across India and the wider region. You will be part of the Commercial team, taking end-to-end ownership of complex, cross-functional onboarding projects from signed agreement through to successful go-live and operational handover. This is a mid-to-senior-level position requiring a hands-on project manager with sound judgment, strong execution skills, and the confidence to navigate ambiguity, challenge assumptions, and drive results independently. Success requires more than managing timelines: you must anticipate challenges, solve problems, influence stakeholders, and maintain momentum across multiple teams and organizations.

Key Responsibilities

• Own end-to-end partner onboarding: Lead onboarding projects from contract signature through implementation, launch readiness, go-live, and transition to business-as-usual operations.
• Drive project execution: Develop and maintain integrated project plans, milestones, timelines, dependencies, RAID logs, and clear ownership of deliverables across all workstreams.
• Coordinate cross-functional teams: Align RingCentral's Commercial, Legal, Finance and Billing, Product, Engineering, Network Operations, Regulatory and Compliance, Support, Sales, and Marketing teams to deliver against agreed objectives.
• Manage external partner engagement: Establish effective working relationships and project governance with partner stakeholders, aligning processes, responsibilities, supplier requirements, and compliance readiness.
• Solve problems and remove blockers: Proactively identify risks, investigate root causes, challenge assumptions, and drive practical solutions. Escalate critical issues early with clear recommendations.
• Lead project governance and (executive) communication: Run joint project meetings and steering committees, drive stakeholder accountability, and confidently present project status, critical issues, risks, and escalations to senior management and C-level executives, both internally and at partner organizations. Clearly articulate business impact, proposed solutions, and recommendations to enable timely decisions.
• Ensure launch and operational readiness: Coordinate technical, commercial, and operational readiness, including partner enablement, training, billing and support processes, sales readiness, and initial customer deployments.
• Drive continuous improvement: Capture lessons learned, track onboarding performance, and improve playbooks, processes, templates, and governance to make future launches faster and more predictable.

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