Partner Operations Manager

Agility Robotics is seeking a Partner Operations Manager to build and strengthen the processes, systems, and operational frameworks that support our growing partner ecosystem. Sitting within the Customer Success function, which is responsible for driving new business and revenue generation by supporting customers with products, solutions, and services aligned to their needs, this role will help ensure our partners are equipped to deliver successful customer experiences while creating the structure and visibility needed to scale our partner operations effectively.

This is an opportunity for a highly collaborative, solutions-oriented operator who enjoys bringing structure to complexity, building processes from the ground up, and working across teams to turn business priorities into actionable plans. You'll play an important role in connecting our partner strategy with day-to-day execution, helping Agility scale thoughtfully while maintaining a high standard of operational excellence.

• Partner Operations & Enablement: Own the operational success of external partners across the alliance partnership ecosystem, developing and managing the operational frameworks, processes, and resources that support partner onboarding, engagement, readiness, and ongoing success.
• Process Development & Optimization: Build, document, and continuously improve scalable workflows and operating procedures that create consistency, efficiency, and accountability across the partner lifecycle.
• Cross-Functional Coordination: Partner closely with Customer Success, Sales, Product, Engineering, and other internal teams to align on partner needs, coordinate initiatives, and drive timely execution.
• Performance & Reporting: Establish and maintain operational metrics, dashboards, and reporting to provide visibility into partner performance, engagement, operational health, and opportunities for improvement.
• Systems & Tools: Identify opportunities to improve the systems, tools, and infrastructure supporting partner operations, ensuring teams have the information and resources needed to operate effectively.
• Partner Experience: Identify operational friction points across the partner journey and develop solutions that improve the experience for both internal stakeholders and external partners.
• Alliance Partnership & Management: Focus on developing, managing, and maintaining strategic partner relationships, alliance agreements, and shared growth opportunities; identify key areas of collaboration, define integrated service offerings and delivery methodologies, and shape joint marketing messaging.
• Program Management: Lead cross-functional operational initiatives from planning through execution, proactively managing dependencies, risks, timelines, and stakeholder alignment.
• Continuous Improvement: Use data, partner feedback, and operational insights to identify gaps, recommend improvements, and drive scalable solutions as Agility's business evolves.
• Strategic Direction & Execution: Help set the direction and policies for partner-related sales activities, and manage the execution of strategic business plans for alliance success.
• 5+ years of experience in partner operations, business operations, customer success operations, program management, or a related field.
• Experience building, implementing, and optimizing operational processes in a growing or evolving business environment.
• Strong project and program management skills, with the ability to independently manage multiple priorities and drive initiatives through completion.
• Demonstrated ability to work cross-functionally, influence stakeholders, and build alignment across teams with competing priorities.
• Strong analytical and problem-solving skills, including the ability to translate operational data into actionable insights and recommendations.
• Experience developing reporting, tracking mechanisms, and operational dashboards to support business visibility and decision-making.
• Excellent communication and organizational skills, with the ability to bring clarity and structure to complex or ambiguous situations.
• A proactive, resourceful mindset and the ability to balance strategic thinking with hands-on execution.

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