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Partner Operations Specialist – Ad Ecosystem
Baidu USA · Toronto, Ontario · Posted 55 days ago
Partner Operations Specialist – Ad Ecosystem
Location: Toronto, ON, Canada / Mountain View, CA, US (Hybrid)
Job Type: Contractor, Full Time, Monday - Friday
Position Overview
MediaGo is seeking a motivated, detail-oriented Partner Operations Specialist to join our global operations team. In this role, you will serve as a key operational bridge between our global business teams and third-party technology & ecosystem verification partners, ensuring the long-term health, compliance, and operational excellence of our programmatic advertising platform.
This role combines partner communication, case management, and cross-functional coordination . You will be responsible for managing day-to-day partner communications, handling ad quality and compliance appeals, establishing standardized escalation trackers, and gathering market intelligence to support sustainable business growth across North America and global markets.
Key Responsibilities
1. Partner Relationship & Account Operations
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Serve as the day-to-day operational point of contact for key ecosystem technology, compliance, and measurement partners.
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Organize and lead regular operational check-ins (weekly/bi-weekly cadence) to review open cases, platform updates, and service SLAs.
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Foster collaborative, trusted working relationships with external partner teams across North America.
2. Case & Appeal Management (Ad Quality & Policy)
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Own the end-to-end management of ad compliance appeals, domain whitelisting, and creative scan troubleshooting across top supply and publisher channels.
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Coordinate urgent (P0/P1) case escalations, investigate root causes with internal stakeholders, and submit well-documented appeals to external review teams.
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Drive cases to resolution to ensure minimal disruption to live traffic and partner monetization.
3. Cross-Functional Coordination
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Act as the communication liaison between external partners and internal teams, including Client Management, Business Development, Ad Operations, and Product/Engineering.
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There are 28 open roles at Baidu USA right now. This role centers on Partner Relationship Management, Case Management, Ad Compliance, and Escalation Management.
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