Partner Success Manager, Manufacturer & Specialty Partnerships

Leap Health is building the industry's only transparent infusion benefit. Its network includes specialty pharmacies, manufacturers, home nursing agencies, and ambulatory infusion centers through the Leap Transparency Network (LTN). As we sign new partners, each agreement needs a dedicated owner to get it live, keep it healthy, and grow it.

The Partner Success Manager is that owner. The role combines two responsibilities:

1. Account management: acting as the day-to-day relationship lead for a book of manufacturer and specialty pharmacy partners.

2. Implementation: running operations for every new contract Leap signs, from kickoff through go-live and steady state, including specialty pharmacy, manufacturer, and infusion center agreements.

This role suits someone who builds strong relationships and is just as comfortable owning the details: timelines, pricing loads, workflows, and follow-through that turn a signed agreement into a partnership that performs.

KEY RESPONSIBILITIES

PARTNER ACCOUNT MANAGEMENT

• Serve as the primary day-to-day contact for assigned manufacturer and specialty pharmacy partners. Build trusted relationships at the operational and leadership levels.
• Run regular partner check-ins and quarterly business reviews covering referral volume, pricing position, service levels, and patient experience.
• Monitor partner performance against agreed standards and escalate issues quickly, including scheduling, communication, fulfillment, and invoice gaps. Drive each one to resolution with internal teams.
• Spot opportunities to grow each partnership, such as rebids, new therapeutic areas, added sites of care, or expanded product access. Bring them to the VP and SVP.
• Support manufacturer engagements with the materials, data, and follow-ups partners need. Coordinate with the analytics and pricing team so information shared externally is accurate and consistent.

CONTRACT IMPLEMENTATION & ONBOARDING

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