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People Experience Support Agent
Buypass · U.S Remote · Posted 10 days ago
Be the first point of contact for employees across IT, People processes, expenses, and benefits, and help shape support workflows with AI tools at a remote cybersecurity company.
At Benepass, the People Experience Support Agent is the first point of contact for employees seeking help across workplace technology, People processes, expenses, and benefits. This is an internal customer experience role: you will listen, ask useful questions, troubleshoot routine issues, guide employees through clear next steps, and own requests through resolution or a thoughtful handoff. Success is measured primarily by prompt, accurate, empathetic ticket resolution. You’ll also spot recurring friction and use AI tools to make support more efficient and helpful.
Reporting to the Senior Director of People, you’ll partner with People Operations, Trust, Finance, and IT to deliver reliable, human-first service. You’ll learn internal tools and processes, guide employees through established procedures, and keep records accurate while protecting sensitive employee information.
ROLE LOCATION & TRAVEL
This remote role is based in the United States. You will be expected to attend company-wide on-site events one to two times per year, as well as occasional on-site office travel as necessary.
WHAT YOU’LL DO AT BENEPASS
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This posting is sourced from Buypass's own career site — applying takes you there directly.
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There are 5 open roles at Buypass right now. This role centers on Customer Support, Spreadsheets, Ticketing Systems, and Slack.
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