Policy and Planning Support Specialist

Agency Dept of Health and Human Services Division Child Development Job Classification Title Administrative Specialist I (S) Position Number 65005278 Grade NC08 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work The Policy and Planning Support Specialist provides customer service and organizational support to the Regulatory Services Section’s Policy, Planning, and Training Unit within the Division of Child Development and Early Education. The position functions in a high‑volume, fast‑paced environment and supports unit operations through administrative coordination, training activity support, and tracking of unit initiatives. It assists staff by responding to public inquiries, organizing information, and managing electronic filing and documentation workflows.

The role also supports tasks assigned by the Program Manager and Supervisor to ensure efficient and consistent unit operations. This position contributes to effective program functioning by maintaining organized processes and facilitating clear communication.

Key Duties Include: – Provide customer service to the public and assist unit staff in responding to inquiries related to the Regulatory Services Section.

– Support training activities by coordinating logistics, assisting with materials, and maintaining related documentation.

– Organize and track unit activities through electronic filing, data management, and documentation systems.

– Coordinate tasks assigned by the Program Manager and Supervisor to maintain smooth unit operations.

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