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Principal AI Transformation Specialist - Amazon Quick, Customer Success Center of Excellence
Amazon · Seattle, WA · Posted 56 days ago
Define the repeatable methodologies that take enterprise customers and partners from AI experimentation to systematic business process reinvention across hundreds of enterprises globally.
AWS is seeking a seasoned transformation leader to reinvent how organizations plan, execute, and operate their businesses through adoption of Amazon Quick and AWS's generative AI platform. This is a senior- level individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their business processes using AI.
Amazon Quick is AWS's enterprise AI platform that enables organizations to transform how work gets done, from knowledge management and research to decision-making and operational workflows. This role focuses on helping customers move beyond AI experimentation to systematic business process reinvention at enterprise scale. You will define the methodologies, frameworks, and repeatable models that shape how AWS and its customers approach AI-powered business planning, execution, and operation transformation. Your work will directly influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of enterprises globally.
Key job responsibilities Strategic Customer Transformation
- Design and lead comprehensive “business execution” transformation strategies for enterprise customers adopting Amazon Quick and AWS Gen AI services, addressing process redesign, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment.
Offering Development & Scaling
- Build repeatable transformation methodologies, maturity models, and assessment frameworks that enable AWS and partners to guide customers from AI experimentation to systematic business process reinvention at scale.
- Synthesize learnings from customer engagements into documented playbooks, best practices, and success patterns that inform AWS product roadmap and GTM strategy.
Partner Ecosystem Enablement
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There are 17,473 open roles at Amazon right now. This role is one of 15 Customer Success Manager openings in Seattle, WA and centers on Amazon Quick, Amazon Bedrock, Sagemaker, and Business Process Transformation.
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