Principal Customer Program Manager

The application window is expected to close on: 08/28/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received .

Meet The Team Cisco Silicon One is the center of Cisco’s ASIC design and is driving the development of next-generation network devices for the AI/ML era. Our outstanding team works in a startup atmosphere within a stable and leading corporate environment, and our design center hosts all silicon Hardware and Software development fields under one roof.

Your Impact

• Define the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch
• Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment
• Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
• Clearly and intelligently communicate issue status to the customer and internal (including executive) teams
• Work closely with engineering, product management, and sales teams to resolve technical issues, set accurate expectations and keep the scope of the projects on track to successful execution
• Effectively organize and lead complex technical engineering-to-engineering discussions
• Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate
• Regularly communicate program status and key issues to management
• Develop a close working relationship with customer development teams and use creativity to find solutions to their issues

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