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Principal Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
Amazon · Seattle, WA · Posted 128 days ago
Define the methodologies and playbooks that shape how AWS and its partners guide enterprise customers from AI-assisted coding to agentic SDLC transformation with Amazon Kiro.
AWS is seeking a Principal Customer Success Specialist - AI Driven Digital Product Delivery to lead strategic transformation initiatives for organizations adopting Amazon Kiro and AWS's generative AI platform to revolutionize how they build and deliver digital products. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their software development lifecycle using AI.
Amazon Kiro is AWS's AI-powered platform that transforms how organizations build software, from requirements gathering and architecture design to code generation, testing, and deployment. This role focuses on helping customers move beyond AI-assisted coding to systematic AI-driven digital product delivery transformation at enterprise scale. You will define the methodologies, frameworks, and repeatable models that shape how AWS and its customers approach AI-driven digital product delivery transformation. Your work will directly influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of organizations globally.
Key job responsibilities Strategic Customer Transformation
- Design and lead comprehensive AI-driven digital product delivery transformation strategies for enterprise customers adopting Amazon Kiro and AWS Gen AI services, addressing SDLC modernization, engineering culture evolution, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment.
Offering Development & Scaling
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This role is one of 15 Customer Success Manager openings in Seattle, WA and centers on Customer Success Management, Digital Transformation, Sdlc, and Change Management. There are 17,473 open roles at Amazon right now.
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