Principal PM-T, Customer Success Intelligence Team , AWS Specialist and Partner Organization

As a Principal Product Manager-Technical on the Customer Success (CS) Intelligence team within the AWS Customer Success Center of Excellence, you will own the product lifecycle for products and tooling that help AWS customers realize measurable business value after they deploy. This includes AI-powered systems and agent-based workflows that proactively surface risk, recommend interventions, and accelerate customer outcomes. You will set product vision, write PRFAQs, translate customer and partner requirements into technical specifications, design system architectures for ML-driven scoring and agentic automation, and work directly with engineering teams on sprint priorities and build decisions. You will run beta programs, UAT, and multi-region launches, measuring impact through how AWS and partners deliver customer outcomes.

You will work across AWS service teams, field teams, marketplace services engineering, data science, UX, and operations to build products that combine customer telemetry, predictive models, and intelligent agents — giving AWS and its partners real-time visibility into customer health and post-launch outcomes at scale.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own end-to-end go-to-market strategy for their technology domains. Partner teams own strategy, recruiting, development, and growth of key technology and consulting partners. Together they provide customers the expertise and scale to solve complex challenges.

Key job responsibilities

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