Principal Product Manager - Technical, AWS Proactive Security / Support Authorization, AWS Proactive Security - AWS Piezo

The Mission AWS customers trust us with their sensitive data. We are building AWS Support Authorization, the mechanism that puts the decision about Support access in the customer's hands. The customer defines what AWS personnel may do, scoped to their own resources and bound to their open support case, and sees the resulting access in CloudTrail. We are looking for a Principal Product Manager - Technical to own that product and define the experience every AWS service presents when it needs a customer's permission. Your work will change how AWS asks for access to customer content across its services, and it will carry to customer data protection at industry scale.

What You'll Own You own the approval product end to end, from the API and console surfaces to the evidence a customer keeps afterward and the requirements AWS service teams build to. You define the approval model and the experience a customer moves through when AWS asks for permission, you set the success metrics, and you read the usage data to learn whether customers trust the control enough to use it. You partner with AWS Support, service teams, and Legal on what approval means in each operational context, and with GTM, Marketing, and PR on the strategy, messaging, and themes AWS uses to talk about customer approval and operator access, so what a customer hears matches what they find in the product.

The Product Challenge A customer with an open case wants two things at once. They want to decide who touches their data, and they want their problem fixed now. Approval that feels meaningful to give takes effort to give, and the person paying that effort is already waiting on help. Designing an experience a customer trusts, can get through without stalling their own case, and recognizes whichever AWS service they called about is the center of this role. There is no predetermined answer. You define it, and you take the definition to the service teams that build to it.

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