Principal Solutions Architect, Bedrock Customer Success - AWS Mantle

Are you a strategic technical leader who measures success by the measurable business outcomes your customers achieve? We are seeking a Principal Solutions Architect within our Customer Success organization to serve as the trusted technical advisor to our most strategic enterprise customers adopting generative AI inference at scale through AWS Mantle and Amazon Bedrock. In this role, you will own the post-sales customer journey end-to-end—from initial adoption through production optimization and value realization—driving clarity in high-ambiguity environments where customers' AI strategies, operating models, and success criteria may not yet be defined. You will work backwards from customer outcomes to architect solutions, remove adoption barriers, and ensure customers achieve transformational business results.

Serve as the primary strategic technical advisor to customers' senior and executive stakeholders, shaping their long-term AI inference strategies and guiding them from proof-of-concept through production at scale on AWS Mantle Own customer transformation health end-to-end—proactively identifying adoption barriers, architecting solutions to overcome them, and driving measurable value realization (latency improvements, cost optimization, time-to-production) Operate with complete independence in deeply ambiguous engagements where the customer's business objectives, technology strategy, and success criteria are not yet defined—driving clarity and creating the path forward Influence AWS product and engineering roadmaps by synthesizing customer feedback patterns, articulating unmet needs, and championing the customer perspective with internal leadership Establish scalable customer success methodologies, frameworks, and playbooks that accelerate adoption of Mantle's inference capabilities across the broader customer base

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