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Product Deployment Strategist
Persona · San Francisco, CA · Posted 17 days ago
Help customers launch identity and fraud verification flows on Persona's platform while your recommendations directly shape the product roadmap and go-to-market strategy.
As a Product Deployment Strategist, you'll help customers translate complex identity and fraud challenges into effective solutions using Persona. You'll work alongside customer account teams, Solutions Engineers, and partner across Product/Engineering/Design, and Fraud to support implementations, analyze performance, and help customers get lasting business value from our platform. With mentorship from industry experts and a supportive, collaborative environment, you'll make bold decisions that drive impact at a high-growth startup.
- Someone with 1-2 years of experience in consulting, professional services, customer success, or an equivalent role.
- Someone curious to learn the ins and outs of a highly technical product.
- Someone looking to level up their career alongside some of the brightest minds in the industry.
What you’ll do at Persona
- Consult with customers: You’ll be staffed on a team that helps executives at leading companies ensure they are driving maximum value from our platform. You will build leadership skills by participating in key customer engagements, including implementations, business reviews, and all recurring touch points.
- Translate customer goals into solutions: Learn customers’ business objectives, identity and fraud use cases, and operational constraints. Partner with account teams and Solutions Engineers to turn those needs into product recommendations and deployment plans.
- Support implementations and ongoing optimization: Help customers launch and improve verification experiences and workflows, coordinating requirements, testing, milestones, and follow-through with technical partners.
- Use data to drive recommendations: Conduct audits and analyze customer performance to identify opportunities for improvement. Translate findings into actionable recommendations tailored to each customers' goals.
What you'll gain at Persona
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This posting is sourced from Persona's own career site — applying takes you there directly.
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There are 15 open roles at Persona right now. This role centers on Customer Success, Communication, Interpersonal Skills, and Technical Aptitude.
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