Product Designer - Omnichannel

Join Text and Shape the Omnichannel Messaging Experience!

At Text, we're building a suite of products that supercharge how our clients communicate with their customers. This mission is ambitious, but we're fully committed to it.

Our Omnichannel team owns how customers connect their messaging channels — WhatsApp, Messenger, Telegram, SMS, Instagram, and more to come — to the Text, and how agents work across all of them from one inbox. That means designing the full lifecycle: connecting a channel, managing settings and permissions, handling errors when something on the provider's side breaks, and making sure every channel feels consistent and reliable.

We're looking for a Product Designer to join our team and take ownership of the end-to-end design of these channel experiences. You'll work closely with your PM and engineering team to translate technical, API-driven constraints into simple, reliable experiences for our customers. Through research, prototyping, and hands-on verification against real APIs and real flows, you'll make sure what ships actually drives engagement and business growth.

Here's what you'll be up to:

• Own the channel experience end-to-end: Design how customers connect, configure, and manage messaging channels (WhatsApp, Messenger, Telegram, SMS, Instagram, etc.) inside the Text — from first setup through day-to-day use.

• Lead the design process: Own the entire design lifecycle, from research and prototyping to pixel-perfect execution.

• Design for reliability, not just usability: Build clear, consistent patterns for errors, statuses, and edge cases across channels, so customers always know what's happening and why.

• Keep the design system healthy: Own the structure and hygiene of our Figma files so the team always has an accurate, trustworthy source of truth.

• Identify growth opportunities: Anticipate user needs, stay ahead of platform changes from our channel partners, and recommend where we should invest next.

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