Product Enablement Manager, AI Agents

This role sits within GTM Enablement, part of the broader Customer Solutions & Applied AI organisation responsible for turning Aircall's AI Voice Agent (AIVA) and AI Messaging Agent (AIMA) into adopted, well-understood products across the business. GTM Enablement works alongside Forward Deployed Engineering, Solutions Engineering, Customer Engineering, Product Support, and Number Operations, globally across EMEA, AMER, and APAC. This is a new, dedicated enablement role created to keep the field current on AIVA and AIMA as they evolve, working in particularly close partnership with Forward Deployed Engineering and with the Product and Engineering teams shipping the roadmap.

As Product Enablement Manager, you will own how the field learns about every new AI Agent capability, use case, and release. This is a jack-of-all-trades, full-stack role: you need to be technical enough to understand agentic concepts such as intents, prompts, guardrails, and evals, creative enough to turn them into content people actually engage with, and comfortable producing that content yourself end to end, from writing through to filming and editing video. You'll work hand in hand with Forward Deployed Engineering to understand what the field actually needs, and directly with Product and Engineering to get ahead of what's shipping next. You are expected to be AI-first in how you work, using AI and agentic tooling to write, edit, and produce content at a scale a traditional enablement function could not, and to find agentic ways to enable the organisation more broadly, not only through content.

Core Responsibilities

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