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Product Expert
Text · Wrocław, Lower Silesia · Posted 3 days ago
Own the full customer journey for US e-commerce businesses, from first trial chat through paid conversion and renewal, with real influence on the product roadmap.
At Text, we build global customer service products used by thousands of companies worldwide. We move fast, but never at the expense of clarity or good judgment.
We’re now looking for a Product Expert to be the dedicated front line for our customers, most of whom are US e-commerce businesses. You’ll own the customer relationship from the first conversation through setup, activation, purchase and renewal, and you’ll still handle the support cases that arrive along the way.
This role is for someone who combines product expertise with a commercial mindset and a solid support foundation. Someone who sees a wide scope as an opportunity, not a burden, and who treats a customer’s problem as their own.
If you’re looking for a role where one person truly owns the customer outcome, and where you can show real business impact - we’d love to talk.
Your mission
Help our customers get real value from Text, fast. From the first trial chat to a paid subscription and a renewal, you’re the one consistent point of contact who makes sure it works for their business.
We care about outcomes, not noise. We value ownership, initiative, and good judgment over following a script.
What you’ll do
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This posting is sourced from Text's own career site — applying takes you there directly.
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This role centers on Customer-facing SaaS Experience, Customer Success, Account Management, and Onboarding. There are 7 open roles at Text right now.
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