Product Manager, Agent

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Hi, my name is Megan Berry, Senior Director of Product Management at Customer.io , and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt Customer.io , and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.

• Customer empathy — you dig into what's actually slowing customers down, not just what the dashboard says.
• Bias to experiment — you'd rather run a test than debate an opinion.
• Clear communication — you make complex tradeoffs easy for others to follow.
• Ownership without ego — you drive your area forward and know when to ask for help.
• Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform.
• Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches.
• Find and resolve friction points using data, experimentation, and customer insight.
• Define and track success metrics for activation, retention, and monetization.
• Partner with Marketing, CX, and Design to ensure success across all touch points
• Work with Engineering to scope and deliver improvements that produce customer value
• Communicate priorities and progress clearly across teams and leadership.

What we're looking for

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