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Product Manager - Conversational AI &Performance Support
Apple Inc. · Posted 1 day ago
Own the roadmap for real-time conversational AI guidance serving Apple's channel sellers across 100+ countries, with success measured by seller performance rather than usage.
Summary: The WW Channel Strategy & Operations (CSO) team focuses on developing and deploying global sales platforms and processes to deliver exceptional customer experiences and drive business outcomes. We are seeking a Product Manager toown the roadmap for real-time, conversational AI guidance that enables seller performance and skill development, and isaccountable for driving seller performance outcomes, not just usage. This is a global role, serving Apple’s channel sellersacross 100+ countries and many languages.
Description: 1. Product Strategy & Vision Define and drive the product vision, strategy, and roadmap for real-time, in-the-moment seller performance support powered by conversational AI Own the Perform pillar of Prepare, Perform, Grow — the live, with-customer moment — while ensuring real-time guidance also strengthens how sellers prepare and continue to grow Partner with the Product Managers owning seller learning and practice experiences to ensure a connected path from preparation through live performance
2. Conversational AI & Guidance Experience Own the end-to-end experience of how sellers access guidance in real time, including conversational AI interactions Define product requirements that balance speed, accuracy, and trust in AI-generated guidance Own personalization of the guidance experience itself, partnering with the backend platform PM to leverage the underlying signal and profile infrastructure
3. Performance Impact & Outcomes Define what “effective in-the-moment support” looks like and build the mechanisms to measure it Center success criteria on seller performance and confidence in live selling moments, not just usage or engagement Use outcome data to continuously evolve the guidance experience
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