Product Manager, Embedded Experience Platform

Role overview: The Product Manager, Embedded Digital Experiences & Content Platform will support the development of scalable digital capabilities that enable premium benefit experiences across embedded partner environments and other digital channels. This role will help define platform capabilities for content organization, benefit discovery, eligibility, personalization, publishing workflows, localization, reporting, implementation support, and operational readiness. The role will partner across product, technology, design, regional, marketing, operations, compliance, and client-facing teams to deliver consistent, reusable, accessible, and scalable experiences for clients, partners, and consumers. Key responsibilities:

• Define product requirements for embedded digital experiences, including partner integration patterns, benefit discovery, eligibility capabilities, content delivery, implementation documentation, reporting needs, and operational readiness.
• Support development of scalable content capabilities that enable content to be organized, managed, reviewed, localized, personalized, published, governed, and measured across multiple digital channels.
• Translate business and client needs into clear product requirements, user stories, acceptance criteria, release priorities, and success metrics.
• Partner with engineering and architecture teams to define reusable platform capabilities, API requirements, onboarding flows, service expectations, compliance considerations, operational support needs, and release plans.
• Develop content platform requirements such as content taxonomy, metadata, publishing workflows, localization, accessibility, lifecycle management, governance processes, compliance review support, and performance measurement.
• Prioritize platform capabilities across client demand, regional needs, user experience, scalability, operational complexity, governance, risk considerations, and engineering capacity.
• Work with cross-functional teams to ensure embedded experiences and content capabilities are designed for consistency, flexibility, accessibility, reliability, compliance readiness, and ease of implementation.
• Help define product documentation and enablement materials, including integration guides, capability overviews, implementation checklists, pilot readiness materials, and stakeholder updates.
• Use data and feedback to evaluate product performance, identify opportunities for improvement, and inform future roadmap priorities.

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